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POLICIES / RETURNS

Business Hours: Monday - Friday 10am - 5pm.

Aim to reply to all enquiries within 48 hours. Please feel free to contact.

Shipping Policy

SuavoWorld.com accepts orders 24 hours a day, 7 days a week. Orders are processed in the order they are received. Once you receive a shipping confirmation email expect to receive your order the next working day. All orders are shipped from the United Kingdom, via DPD. SuavoWorld.com ships UK Mainland and International shipping  with tracked delivery following the standard methods available by DPD.

Order Changes and Cancellations

You can request an order change or cancellation by contacting our customer support team via email. Please include your order number in the subject line. Your order will be on hold until our Customer Care team can review your request.

Returns

For exchanges & returns please download our Returns Form  

If you are not completely satisfied with your purchase you may return all UNWORN, UNDAMAGED items within 10 working days of purchase date. Items must be returned in their original condition, with their original tags and no evidence of stains or odours. Any item(s) returned damaged may be rejected and sent back to the customer at the discretion of Suavo World.  

Returned items are your responsibility until they reach us. Returns should be shipped with a service which provides a tracking number and insurance as we are not liable for delayed or lost parcels. A refund will be issued back to the original method of payment for the item(s) returned.

Please note we do not offer free returns. Shipping is not covered on refunds. In the event that an order is incorrect or faulty please feel free to contact us.

Returns should be shipped with a service which provides a tracking number and insurance as we are not liable for delayed or lost parcels. A refund will be issued back to the original method of payment for the item(s) returned.

Please send an email notifying us that you want to exchange an item due to sizing.  

Please ship returns to:

Suavo World 
1-3 Half Hyde Post Office
SG2 9SD
Stevenage

Processing

Orders are typically dispatched same working day of purchase depending on availability and if we need additional identification provided for credit verification.

 

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