FAQ

How long do orders take to ship?
Ans. Orders from SUAVO typically take 24-72 hours to dispatch. This means we'll need up to 3 days to process and prepare your order for shipping. After dispatch, the delivery time will depend on your chosen shipping method and location. Remember that external factors like holidays and weather conditions can affect delivery times.

How long is international shipping?

Ans. International shipping from SUAVO typically takes 5-7 working days for delivery. Once your order is dispatched, you can expect your items to reach you within this timeframe. Please be aware that the specific delivery time may vary depending on your location and any customs processes. We strive to ensure your order reaches you as quickly as possible.

How do I start a return? 

Ans. To initiate a return, simply click on the "returns form" on our website. Just follow the instructions on the form, and we'll guide you through the necessary steps to start your return process. If you have any questions or need assistance, feel free to contact our customer support for help.

When do products restock?

Ans. We restock our products regularly to ensure you have access to your favorite styles and sizes. To stay updated on restocks, register your size for restock notifications. By doing this, you'll be the first to know when the products you're interested in become available again. Keep an eye on your email or notifications, and you won't miss out on getting the items you love.

How do I get early access?

Ans. Getting early access to SUAVO's latest drops is easy. Just sign up with your email, and you'll be automatically enrolled for early access. This means you'll be among the first to know about and have the opportunity to purchase our new collections before the general public. 

When will my refund arrive?

Ans. Refunds from SUAVO can take up to 10 working days to process. Rest assured, our customers are already enrolled in our refund system, and we work diligently to ensure your refund is processed as quickly as possible. If you have any concerns or need further assistance, feel free to reach out to our customer support team.

How do I do an Exchange?

Ans. Just click on the "exchange" tab for all the details you need. This tab will guide you through the steps to exchange your item for a different size or style. If you have any questions or require further assistance, don't hesitate to contact our customer support team.