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For order enquiries email: support@suavoworld.com
Exchanges are not guaranteed due to stock levels, but store credit is. Items must be shippied within 14 working days, with tracking and insurance as we are not liable for lost parcels.
Worldwide Shipping
7-10 business days £24.95
USA
7-10 business days. Free shipping.
We are not responsible for any parcels returned due to unpaid customs fees and will not issue refunds under these circumstances.
Please note that international shipments may take longer to be delivered due to the customs process in your country.
Damaged, Lost or Stolen Orders
We are not responsible for lost or stolen items once they leave our warehouse and are in the hands of the courier. All claims must be filed with the respective parcel service that is delivering your package.
Shipping Policy
You must add Route Shipping Insurance at checkout to be covered for any claims. For issues and claims with delivery of your package contact the courier's customer service and open a parcel dispute with them, or contact Route to file a case. It is the customer's responsibility to be at the delivery location on the day their parcel is due to be delivered.
Please verify that your shipping addresss is correct when ordering and contains the right door/apartment number.
Logistics Address
SG1 2XU, Stevenage
Hertfordshire
United Kingdom