All sales are final, unless an error has been made on our side. We offer an exchange or store-credit only policy.
For order enquiries email: support@suavoworld.com
Exchanges are not guaranteed due to stock levels, but store credit is. Items must be shipped within 14 days from receipt of your order to return it. With tracking and insurance as we are not liable for lost parcels.
Damaged, Lost or Stolen Orders
We are not responsible for lost or stolen items once they leave our warehouse and are in the hands of the courier. All claims must be filed with the respective parcel service that is delivering your package.
Please verify that your shipping address is correct when ordering and contains the right door/apartment number.
Logistics Address
SG1 2XU, Stevenage
Hertfordshire
United Kingdom